Frequently Asked Questions
Find answers to common questions about our custom packaging, pricing, turnaround times, and premium gifting solutions.
Pricing & Quotes
Do you offer fixed pricing or quotes only?
We provide custom quotes based on your specific needs. Pricing depends on product type, materials, quantity, customization level, and turnaround time. This approach ensures you get an accurate price tailored to your project, whether you're ordering 50 boxes or 5,000. Contact us with your project details for a personalized quote.
What factors affect pricing?
Several factors influence the cost: product type (floral boxes, corporate gifts, food packaging), materials and finishes (rigid vs. paperboard, UV coating, embossing), order quantity, design complexity, and delivery timeline. Larger orders typically have lower per-unit costs. Premium finishes and rush delivery may increase pricing. We'll break down all costs transparently in your quote.
Turnaround Times & Minimum Orders
What are your minimum order quantities?
Minimum order quantities vary by product type. Standard boxes typically have MOQs starting at 50-100 units, while custom corporate gifts may have different minimums. For high-volume orders, we offer attractive pricing. Contact us with your specific product and quantity needs—we'll work with you to find the right solution.
What are typical turnaround times?
Standard turnaround is 7-10 business days for most orders. This includes design approval, production, quality control, and packaging. For simpler orders or stock items, we can often deliver faster. We also offer expedited production for rush projects. The exact timeline depends on your order complexity and current production schedule—we'll confirm availability when you request your quote.
Can you do rush orders?
Yes, we can accommodate rush orders depending on our current production capacity. Rush delivery typically requires a surcharge and may limit customization options. We recommend reaching out as soon as possible with your deadline so we can assess feasibility and provide a rush quote. For time-sensitive projects, we'll prioritize your order and keep you updated throughout production.
Customization & Design
How customizable are your products?
Our products are highly customizable. You can modify dimensions, materials, colors, finishes, and branding to match your vision. Whether you need corporate branding, personalized text, or unique design elements, we can incorporate them. Each project is treated as custom work, ensuring your packaging reflects your brand's identity and values.
Do you offer design services?
Yes, we provide design consultation and support as part of our service. Our team can help refine your ideas, suggest materials and finishes, and create mockups for your approval. If you have a specific vision, bring it to us—we'll work collaboratively to bring it to life. For custom design creation from scratch, we can discuss options and pricing during your consultation.
Can I see samples?
Absolutely. We encourage customers to review samples before committing to large orders. You can view our portfolio of completed projects on our website, and we can provide physical samples of materials and finishes upon request. For custom orders, we typically create a prototype or sample for approval before full production begins.
Materials & Sustainability
What materials do you use?
We work with premium materials including rigid boxes, paperboard, specialty papers, and food-grade packaging. All materials are sourced for quality and durability. For food packaging, we use SFDA-certified materials that meet Saudi Arabian food safety standards. We can discuss material options based on your product type, budget, and sustainability preferences.
Do you offer eco-friendly options?
Yes, sustainability is important to us. We offer recycled and recyclable packaging options, paper-based materials, and eco-friendly finishes. Many of our standard materials are already sustainable—we focus on reducing waste and using responsibly sourced materials. For projects with specific environmental requirements, let us know during the quote process and we'll identify the best eco-friendly solution.
Services & Capabilities
Can you handle corporate bulk orders?
Absolutely. We specialize in corporate gifting and branded packaging for businesses of all sizes. Whether you need 100 branded boxes or 10,000 units, we have the production capacity to deliver. We offer volume discounts, dedicated account support, and can manage complex branding requirements. Contact us with your corporate project details.
Do you work with restaurants and food businesses?
Yes, we're experienced in food packaging and work with restaurants, cafes, bakeries, and food delivery services. We provide SFDA-certified burger boxes, takeout containers, and custom food packaging with your branding. Our packaging is designed for functionality and presentation, enhancing your customers' experience while protecting your product.
Ordering & Delivery
How do I place an order?
Start by contacting us with your project details—describe what you need, your quantity, timeline, and any specific requirements. We'll provide a custom quote and next steps. Once you approve the quote, we'll confirm design details, set production dates, and keep you updated throughout the process. You can reach us by phone, email, or through our contact form.
Do you deliver across Saudi Arabia?
Yes, we deliver throughout Saudi Arabia with fast, reliable shipping. Standard delivery is included in your quote. We serve Riyadh, Jeddah, Dammam, and all major cities across the kingdom. For specific delivery requirements or remote locations, let us know during your inquiry and we'll arrange the best solution for your project.
Didn't find your answer?
Our team is ready to help with any questions about custom packaging, pricing, or your specific project needs.